| 1. Quality satisfaction and completeness of services |
|
| Do NPC payment systems meet your needs (software, information processing speed, security, communication, etc.)? |
«Yes» 26 |
|
«No» |
| Are the mechanisms, rules, and procedures of NPC clear, understandable and comprehensive? |
«Yes» 26 |
|
«No» |
| Are the criterias and requirements for providing access to work in payment systems accessible and clear? |
«Yes» 26 |
|
«No» |
| Does the quality of the services provided by NPC to your organization correspond to the Agreement terms? |
«Yes» 26 |
|
«No» |
| 2. Satisfaction with the quality of service |
|
| Are you satisfied with restoration time of NPC payment systems in case of emergency? |
«Yes» 26 |
|
«No» |
| Does NPC carry out its agreement commitments? |
«Yes» 26 |
|
«No» |
| Have you contacted the NPC call-center during 2020? (specify the number of requests): |
Didn’t contact – 2 |
|
Number of requests down to 5 – 7 |
|
Number of requests from 5 to 10 – 8 |
|
Number of requests more then 10 – 9 |
| Have you received answers to your questions, were they complete? |
full answer was received – 24 |
| What type of feedback do you prefer from NPC? |
the existing scheme (call-center) – 22 |
|
feedback form on the official website of NPC – 1 |
|
Your suggestion – 1 |
| Do you think that NPC staff is enough competent and qualified in its sphere? |
«Yes» 24 |
|
«No» |
| Are you satisfied with ethic and responsiveness of NPC staff on your issues? |
«Yes» 26 |
|
«No» |
| Are you satisfied with NPC activities on solving urgent issues? |
«Yes» 26 |
|
«No» |
| 3. Satisfaction with information accessibility |
|
| Do you think that provided information about rules and processes on web site of NPC is completed and accessible for understanding? |
«Yes» 26 |
|
«No» |
| Do you think that provided information about continuity of business policy on web site of NPC is completed and accessible for understanding? |
«Yes» 26 |
|
«No» |
| Your suggestions for improving the performance of payment systems, as well as the quality of service delivery |
4 |
|
|
| Please mention the areas of our activities that need of improvement |
1 |
