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Questioning of IPCS participants

Question of form Number of responses
1.     Satisfaction with the quality and completeness of services
Do JSC “NPC” payment systems (Interbank Payment Card System) meet the needs of your organization (in software and its functionality, in the speed of information processing, in ensuring the security of its transmission, etc.)? Yes – “3”
No – “0”, no response – 14
Are the mechanisms, rules, and procedures of JSC “NPC” clear, understandable, and complete? Yes – “2”
No – “1”, no response – 14
Are the criteria and requirements for providing access to work with payment systems (Interbank Payment Card System) accessible and clear? Yes – “2”
No – “1”, no response – 14
Does the quality of the services provided in JSC “NPC” payment systems (Interbank Payment Card System) comply with the terms of the current JSC “NPC” Agreement with your organization? Yes – “2”
No – “1”, no response – 14
Are you satisfied with the stability of JSC “NPC” (Interbank Payment Card System) payment systems? Yes – “3”
No – “0”, no response – 14
2. Assessment of the quality of services provided by JSC “NPC” on a 5-point scale*
Services in the Interbank Payment Card System “5” – 3
no response – 14
3. Satisfaction with the quality of service
Do you consider the recovery time of JSC “NPC” (Interbank Payment Card System) payment systems satisfactory in case of emergency situations? Yes – “2”
No – “1”, no response – 14
Does JSC “NPC” fulfill its contractual obligations? Yes – “2”
No – “1”, no response – 14
Have you applied to JSC “NPC” call center during 2024 (specify the approximate number of requests): no appeals”1″
The number of appeals is up to 5 “0”
The number of appeals is from 5 to 10 “1”
The number of appeals is more than 10 “1”
no response 14
Have you received answers to your questions, and how complete were they? the full response was received “1”
the response was received, but there is not enough information/the problem has not been solved “2”
No, I have not received satisfactory response “0”
no respose 14
What kind of feedback from JSC “NPC” is preferable for you? the existing scheme (call-center) “1”
automated system Service Desk “1”
Your option “1”
no response “14”
Do you consider the staff of JSC “NPC” to be competent and qualified enough in their field? yes – “11”
No – “1”, no response – 5
Are you satisfied with the correctness, politeness and prompt response of JSC “NPC” staff to your requests? Yes – “3”
No – “0”, no response – 14
Are you satisfied with the activities of JSC “NPC” in addressing emergency issues? Yes – “2”
No – “1”, no response – 14
4. Satisfaction with the availability of information
Are you satisfied with the work of the official Internet resource of JSC “NPC” and its ease of navigation? Yes – “2”
No – “0”, no response – 15
Do you consider the information about the business continuity policy of JSC “NPC” posted on its official corporate web site to be sufficient and understandable? Yes – “2”
No – “1”, no response – 14

 

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